Information We Collect

At elysorinthava, we collect information that helps us provide better financial education services to our Australian community. This includes personal details you provide when registering for courses, engaging with our learning platform, or contacting our support team.

• Personal identification details including your name, email address, and phone number
• Educational background and learning preferences to customize your experience
• Usage data from your interactions with our platform and educational materials
• Payment information processed securely through our certified payment providers
• Communication records from support interactions and course feedback

We also collect technical information automatically, such as your IP address, browser type, and device information. This helps us maintain platform security and improve user experience across different devices and browsers.

How We Use Your Information

Your information serves several important purposes in delivering quality financial education. We process your data to provide access to courses, track your learning progress, and send relevant updates about new programs or changes to existing ones.

We never sell your personal information to third parties. Any data sharing occurs only with trusted service providers who help us deliver our educational services, and always under strict confidentiality agreements.

Data Protection and Security

Protecting your personal information is a fundamental responsibility we take seriously. Our security measures include encrypted data transmission, secure server infrastructure, and regular security audits conducted by independent cybersecurity experts.

Access to your personal data is restricted to authorized personnel who require it for legitimate business purposes. All staff undergo privacy training and sign confidentiality agreements. We maintain detailed logs of who accesses what information and when, creating a complete audit trail.

In the unlikely event of a data breach, we have procedures in place to contain the incident, assess the impact, and notify affected individuals within 72 hours as required by Australian privacy legislation.

Your Rights and Choices

Under Australian Privacy Principles, you have specific rights regarding your personal information. You can request access to the data we hold about you, ask for corrections to inaccurate information, or request deletion of your account and associated data.

• Access your personal information and download a copy in a portable format
• Correct any inaccurate or incomplete information we hold
• Request deletion of your account and personal data (subject to legal requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, simply contact our privacy team using the details provided below. We aim to respond to all requests within 30 days and will work with you to resolve any concerns about how we handle your information.

Third-Party Services

Our platform integrates with carefully selected third-party services to enhance your learning experience. These include payment processors, email service providers, and analytics tools that help us understand how students engage with our content.

All third-party providers are thoroughly vetted and must meet our strict data protection standards. They're only permitted to process your information for the specific purposes we've outlined and cannot use your data for their own marketing purposes.

Some courses may include links to external resources or websites. While we try to only link to reputable sources, we cannot control the privacy practices of external sites and recommend reviewing their privacy policies before sharing personal information.

International Data Transfers

We primarily store and process your data within Australia. However, some of our trusted service providers may process certain information outside Australia, including in countries that may not have equivalent data protection laws.

When international transfers occur, we ensure appropriate safeguards are in place through contractual arrangements that provide equivalent protection to Australian privacy standards. You can request specific details about international transfers by contacting our privacy team.

Children's Privacy

Our services are designed for individuals aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.

For users between 13-18 years old interested in financial education, we require verifiable parental consent before creating an account or enrolling in any programs.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform at least 30 days before they take effect.

Minor updates, such as clarifications or formatting changes, may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your information.